September 2008 - June 2009
Improve Requirements Management and the Success of Software Projects
Take any of the courses without enrolling in the certificate program
Credits awarded: CEU, CPE, PDH and PDU
Special Discount for Charlotte Metro IIBA Members!
Attend a FREE Information Session
Message from the Program Director
Welcome
I am delighted to welcome you to UNC Charlotte’s Management Development Programs. Join local and regional professionals who have taken business analysis courses and hundreds of organizations that have sponsored employees in UNC Charlotte’s Management Development Programs. You can enroll in any of the courses without enrolling in the certificate program. Management Development Programs are designed for working professionals who want to increase their work credentials and accelerate their careers. We look forward to welcoming you to our programs.
If you have any questions please feel free to contact me at 704-687-8799 or mpeterso@uncc.edu.
Mary Peterson
Director, Management Development Programs
Continuing Education
The University of North Carolina at Charlotte
Program Description
Business Analysis
Innovations in information technology have had a dramatically positive impact on American business over the last 15 years, still research consistently shows that a large percentage of software projects fail to deliver the intended business results. The “IT-Business” divide is a key factor in these failures.
More than 50 percent of organizations polled in a recent IT Governance Institute survey lacked any formal structure to align IT investments with business strategy. Enter the Business Analyst.
According to BPMInstitute.org, business analyst practitioners are poised to have a dramatic impact on organizations’ ability to create more responsive business models while addressing the business/IT divide that plagues so many companies today.
The business analyst works as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems. To succeed in this role, an individual must have a broad range of business, technical and interpersonal skills.
In 2006 the IIBA developed the Business Analysis Body of Knowledge (BABOK™) and a certification, CBAP™ -- Certified Business Analysis Professional.
The Business Analysis Certificate Program delivers the skills, techniques and tools to:
- Understand and define the organizational need
- Gather the information needed to clearly define the requirements
- Document requirements for use by all stakeholders
- Analyze, verify and validate requirements
- Create a framework for successful requirements management and communication
Who Should Attend
This program is intended to help those who contribute to, write and review detailed functional specifications and those who must develop and test systems based on those requirements.
You will benefit if you are a …
- Business Analysis Manager
- IT Manager
- Business or Technical Analyst
- Systems Analyst or Manager
- Operations Manager
- Project Manager
- Development Manager
- Requirements Engineer
The Business Analysis Certificate Program was developed to align with the International Institute of Business Analysis (IIBA) Business Analysis Body of Knowledge (BABOK) knowledge areas.
The IIBA logo, “IIBA,” “BABOK,” “Business Analysis Body of Knowledge,” “CBAP,” “EEP,” and “Certified Business Analysis Professional” are trademarks belonging to the International Institute of Business Analysis.
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Project Management Institute Global Registered Education Provider
Continuing Education, The University of North Carolina at Charlotte, is a Project Management Institute (PMI®) Global Registered Educational Provider (R.E.P.)
PMI, PMP, PMBOK, and the PMI Registered Education Provider logo are registered marks of the Project Management Institute, Inc.
Certificate Program Requirements
To earn the Business Analysis Certificate you must complete 5 courses.
Required Course
- Building Effective Business Requirements: How to Develop Specifications that Drive Quality Business System Results
Core Courses (take all four core courses or substitute one of the elective courses)
- Enterprise Analysis: Creating the Context for Successful Process Improvement and IT Projects
- Project Management for IT and Business Analysts: Planning and Managing Requirements Gathering and Implementation
OR
Principles of Project Management - Gathering and Documenting Requirements: Working With Users and Business Leaders to Get the Right Requirements
- Analyzing and Satisfying Requirements: Creating and Validating Solutions that Deliver Business Results
Elective Courses (select one of the following elective courses if four core courses were not taken)
- Software Testing and Quality Assurance
- Process Mapping and Analysis: How to Streamline and Reengineer Business Processes
- Process Value Analysis: A Strategic Approach to Cost Reduction and Process Improvement
UNC Charlotte Certificate
Participants who complete the requirements for the Business Analysis Certificate Program will receive a framed certificate from the University of North Carolina at Charlotte. UNC Charlotte Continuing Education maintains a record of your professional development.
Amanda Dietz is a Process Management Advisor and the Business Analysis and Project Management Practice Leader for Orion Development Group. She has more than 25 years of experience in operations management, project management and process improvement. Before becoming a consultant, Ms. Dietz served in numerous senior leadership positions, overseeing operations, technology services and internal audit at InTuition, Inc. and Florida Federal Savings Bank. At InTuition, she received national attention as a semi-finalist in the USA Today/RIT Quality Service Award, based on process redesign efforts that yielded dramatic improvements in operational cycle time and customer service. Ms. Dietz earned her BS from Indiana University and MBA from the University of South Florida. She is a Certified Quality Manager (American Society for Quality).
Jeff Minder is a Business Analysis and Project Management instructor for Orion Development Group. He has more than 15 years of experience in project management and software development and 25 years of experience as a professional instructor. His areas of expertise include project management, systems analysis and design, agile software development, and the Information Technology Infrastructure Library (ITIL). As a practitioner, Mr. Minder has successfully launched secure, database-driven Internet solutions for the Department of Homeland Security, governmental lotteries, healthcare providers, insurance companies and other clients in both the private and the public sectors. In 2004, Dell and the National Federation of Independent Businesses recognized Mr. Minder as one of the top 10 entrepreneurs in North America for the use of technology in support of customers. Mr. Minder earned a B.S. in computer science with a minor in mathematics from Troy State University and is a certified by PMI as a Project Management Professional.
Michael Petko has more than 25 years of practical experience in project management with a wide diversity of projects in manufacturing, chemical processing and information technology. His career also includes positions in senior operations and quality system management, as well as teaching experience at the undergraduate business school and professional levels. During the early part of his career he organized and coordinated teams to complete projects that included designing and manufacturing cryogenic gas separation facilities, implementing proprietary technologies for wastewater treatment and energy conservation, and executing multimillion-dollar fee-based and fixed-price contracts for Fortune 500 clients. Mr. Petko has led the operation of a mid-sized design-consulting firm including project management office responsibility for contract and project review for business case, profitability, schedule, resource and quality performance. He is a member of the Project Management Institute (PMI) and a founding member and VP Programs of PMI's Metrolina Chapter. Mr. Petko served as founding Chair of PMI’s Consulting Specific Interest Group. He has a Bachelor of Science degree in mechanical engineering from West Virginia University, an MBA from Xavier University and is certified by PMI® as a Project Management Professional.
Mike Parnitzke is a Process Improvement Consultant for Orion Development Group. He has more than 24 years of Fortune 500 corporate and consulting experience leading and facilitating business and project teams in their quest towards process excellence.
Mr. Parnitzke played a key leadership and project organizing role in numerous company critical project initiatives within the Pepsi-Cola company. For example, Mr. Parnitzke lead the design and full deployment of the now $1.5 billion sales revenue enterprise known as Pepsi “Tel-Sell”. Mike was also the headquarters leader of the Program Management Office (PMO) accountable for the new generation nation-wide Hand-Held Computer and Selling System implementation project.
Mr. Parnitzke, in his role as Senior Project Engineer, was also recognized as the facilitator of choice for key strategic project planning work within Pratt & Whitney Aircraft Division of United Technologies. Mike was also an internal project consultant, trainer and facilitator for all corporate-wide quality transformation initiatives.
Mike has recently led the Hagemeyer North America headquarters organization in the start-to-finish design and setup of a full enterprise Project Management Office (PMO). This new PMO brought discipline, consistency, and execution focus to the way the company plans and delivers its project work.
Mr. Parnitzke earned his Bachelor of Science (Aeronautical Engineering) at the University of Florida and his MBA (Aviation) at Embry-Riddle Aeronautical University.
Ross Collard is president of Collard & Company, a consulting firm located in Manhattan, New York. Early in his career Ross was a software engineer for Citibank in New York City. Ross has conducted seminars on business and information technology topics for businesses, governments, and universities (including George Washington University, Harvard, New York University, and University of California at Berkeley). He has lectured in the US, South America, Europe, the Middle East, the Far East, and the South Pacific. He has a BE in Electrical Engineering from the University of Auckland, New Zealand (where he grew up), an MS in Computer Science from the California Institute of Technology, and attended Stanford University's Graduate School of Business. He is writing a series of books on software testing and QA.
Past Participating Organizations
The following is a list of past participating organizations from September 2007 – June 2008.
| Allstate Insurance Company |
| APC |
| Arrowpoint Capital Corp. |
| Bank of America |
| BearingPoint |
| Belk Inc. |
| CA Short Company |
| Cardinal Logistics Management |
| Catawba County Government |
| Celgard LLC |
| Charlotte Area Transit System (CATS) |
| Charlotte Mecklenburg Police Department |
| Charlotte Pipe & Foundry Co. |
| City of Charlotte |
| Clariant Corporation |
| CloverTex, LLC |
| CMG |
| Coca Cola Bottling Company Consolidated |
| Duke Energy |
| EMC |
| Federal Reserve Bank |
| Goodrich |
| Lance, Inc. |
| Maxon Furniture Inc., MCR Dept |
| Mecklenburg County |
| Metso Power |
| National Welders Supply Co. |
| Newport Group |
| Novant Health-Forsyth Medical Center |
| Patient Care Technology Systems |
| Progressive Insurance |
| Strategic Staffing Solutions - Evergreen Investments |
| The Hartford |
| TIAA-CREF |
| Todd Herman Associates |
| UNC Charlotte |
| United Mortgage & Loan, LLC |
| Wachovia |
Comments from Program Graduates
“UNC Charlotte’s Business Analysis and Project Management Certificate Programs compliment each other and helped me updated my MBA. The course work strengthened my knowledge base. Excellent instructors provided insight on current best practices. The workshops offered me the opportunity to practice skills with a cross section of peers from the Charlotte area. I now have a solid foundation as I prepare to take the PMP and CBAP exams.”
Kathleen Britton
Senior Project Manager/Senior Business Analyst
Consultant to major banks and brokerage firms
2008 Business Analysis Certificate Program Graduate and
2005 Project Management Certificate Program Graduate
“I recommend this program to any business analyst. The course material is focused around fundamental BA skills and led by experienced instructors. Even veteran BAs can learn from the course workshops that allow collaboration between BAs from all types of industries and skill levels.”
Christy Wooten
Business Analyst
CMG
2008 Business Analysis Certificate Program Graduate
“The program provided me with many skills that I immediately applied to projects. I’ve already found myself referring back to classroom materials and notes as I work on various projects. “
Lynette Rankin
Business Systems Analyst
Airgas National Welders
2008 Business Analysis Certificate Program Graduate
“I found the content of the Business Analysis courses useful. I learned about many tools that I can utilize.”
Virginia Hill
Business Analyst
UNC Charlotte
2008 Business Analysis Certificate Program Graduate
“The Business Analysis Certificate Program provided practical information and tools presented by quality instructors that have allowed me to expand my knowledge for my personal and professional goals. Thanks!”
Andrew Ritchie
Operations Analyst
Maxon Furniture Inc.
2008 Business Analysis Certificate Program Graduate
“The instructors are highly skilled in the processes/information they teach, plus they are great trainers.”
Stacy Lambert
Analyst
Wachovia
2008 Business Analysis Certificate Program Graduate
“The program covered a great deal of information. Now my challenge will be pulling out the tools that will be most helpful to me.”
Gina Smith
Business Analyst
UNC Charlotte
2008 Business Analysis Certificate Program Graduate
“I feel this is a great program for building a solid foundation of Business Analyst knowledge. With each class I was able to take something back and integrate it into our processes.”
Eliza Holyfield
Manager
TIAA-CREF
2008 Business Analysis Certificate Program Graduate
“I found this program to be insightful and I have learned many new techniques and methods that I will apply in my job as a BA.”
Dywane Judge
Business Analyst
Goodrich
2008 Business Analyst Certificate Program Graduate
“The Business Analysis Program has provided me with the tools and techniques I will use in performing my job. The instructors were knowledgeable and made the course interesting with the classroom exercises and their real-life work examples.”
Jim Brandon
Strategic Business Consultant
Duke Energy
2007 Business Analysis Certificate Program Graduate
Five courses are required to earn the certificate. In order to be awarded the certificate participants may miss no more than 2 instructional hours in a course. Make-up hours will not be granted.
Continuing Education Units (CEUs). Each course is assigned 1.1 CEUs for purposes of tracking your continuing education.
Professional Development Hours (PDH) for engineers. Each course is assigned 12 PDH credits.
Professional Development Units (PDU) for project managers. Each course is assigned 12 PDU credits.
Continuing Professional Education (CPE) for accountants. Each course is assigned 12 CPE credits.
Program Level: Basic
Prerequisites: none
Teaching Method: Lecture/Group/Live.
NASBA Subject Area: See chart below
| Course | NASBA Subject Area |
| Process Mapping and Analysis | Management Advisory Services |
| Principles of Project Management | Management Advisory Services |
| Building Effective Business Requirements | Management Advisory Services |
| Enterprise Analysis | Management Advisory Services |
| Gathering and Documenting Requirements | Management Advisory Services |
| Process Value Analysis | Management Advisory Services |
| Analyzing and Satisfying Requirements | Management Advisory Services |
| Software Testing and Quality Assurance | Management Advisory Services |
| Project Management for IT and Business Analysts | Management Advisory Services |
To receive CPE, PDH, PDU, and CEU awards, full participation is expected. Therefore, participants wishing to receive credit must sign in at the beginning of each day and after returning from lunch and be in attendance at the conclusion of each day. Participants who arrive late or leave a course early will have their credit hours adjusted accordingly.
UNC Charlotte Continuing Education is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN, 37219-2417. Website: www.nasba.org
Programs are structured in accordance with the South Carolina Accountancy Board Regulation 1-17.
UNC Charlotte Continuing Education has been designated as a Continuing Professional Education Sponsor by the North Carolina Board of Examiners for Engineers and Surveyors. Registration and programs are administered by UNC Charlotte Continuing Education. Questions and comments regarding professional licensure or registered program sponsors may be addressed to:
- North Carolina Board of Examiners for Engineers and Surveyors, 4601 Six Forks Road, Suite 310 , Raleigh, North Carolina 27609. Telephone: (919) 791-2000 . Fax: (919) 791-2012. www.ncbels.org
- South Carolina Department of Labor, Licensing and Regulation Board of Registration for Professional Engineers and Land Surveyors, P.O. Box 11597, Columbia, SC 29211-1597. Telephone: (803) 896-4422.
All courses are approved for PDU credit by the Project Management Institute (PMI®). Registered Education Providers agree to abide by PMI-established operational and educational criteria, and are subject to random audits for quality assurance purposes. UNC Charlotte Continuing Education is a PMI Registered Education Provider. www.pmi.org
Registration is available on the individual course pages. Each course is $995.
Day Courses: Fee includes instruction, course materials, parking (201 North Tryon only), continental breakfast, lunch and afternoon refreshments.
Evening Courses: Held at The UNC Charlotte Ben Craig Center, the fee includes instruction and all course materials. Parking is free at the Ben Craig Center.
Registration Discounts
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When 2 or more people from the same organization register for the same course (same date) at the same time, the first person is charged the full registration fee and all subsequent registrations will be charged a discounted fee of $845.
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Individuals who complete the entire certificate program will be entitled to attend the final course at a discounted fee of $500. Individuals are entitled to the final course discounted fee only when all other course registration fees for a program are at the full price (or group discount).
Special Discount for Charlotte Metro IIBA (International Institute of Business Analysis) Members!
All Charlotte Metro IIBA members will receive a discount of $150 for each Business Analysis course in which they enroll (except the final course to complete the certificate program). Each discounted course fee is $845 (rather than $995); the final course to complete the Business Analysis Certificate Program will not be discounted beyond the already reduced fee of $500.
To receive this discount Charlotte Metro IIBA members must use the special printable registration form listed below, or call the Registration Center at 704-687-8900; 1-877-741-0134.
- Charlotte Metro IIBA member printable registration form (pdf)
FAQs for Business Analysis Program
What kinds of credit are available for this program?
PDH – Professional Development Hours – This credit is for Professional Engineers (PEs).
CPE – Continuing Professional Education – This credit is for Accountants (CPAs)
PDU – Professional Development Units – This credit is for Professional Project Managers or those interested in pursuing the PMP designation.
CEU – Continuing Education Units – Every participant qualifies to receive this type of credit if no other type is requested.
Do you have to finish the certificate programs in a particular amount of time?
Participants are encouraged to complete a program within 3 years. The Business Analysis Certificate Program can be completed in the fall term or the spring term of each year.
Is there a registration deadline?
While there is no specific registration deadline, we encourage people to register at least two weeks prior to the start date of a course. If you register less than two weeks prior to the start of a course, please call 704-687-8900 or 1-877-741-0134 to inquire about availability of space.
Where are the classes held? Where do I park?
Day courses are held at UNC Charlotte Uptown located on the 3rd floor of the Mint Museum of Craft + Design at 220 North Tryon Street. Please park in the 201 North Tryon Garage – entrances to the parking deck are on 6th Street and Church Street.
Evening courses are held at the Ben Craig Center located at 8701 Mallard Creek Road, Charlotte, NC 28262; there is no fee to park at the Ben Craig Center.
A full confirmation packet, including a map with directions, will be sent to you upon registration.
How much do courses cost?
Please see the ‘descriptions/dates/fees’ section of this page for a detailed breakdown of the cost of each course.
Do you have discounts on registration fees?
Yes. When 2 or more people from the same organization register at the same time for the same course (same date), the first person will be charged the full registration fee; all subsequent registrations will be entitled to a discounted fee of $845. Discount for the final course required to complete the certificate program is $500.
There is also a special discount for Charlotte Metro IIBA (International Institute of Business Analysis) members.
Is financial aid available?
These courses do not qualify for federal financial aid because they do not offer academic credit. We are more than happy to supply you with any detailed information regarding the classes or certificate program if you choose to pursue some kind of financial assistance.
What does the registration fee include?
Day Courses: Your registration fee includes instruction, materials, parking (201 North Tryon Garage only), continental breakfast, lunch, and afternoon refreshments.
Evening Courses: Your registration fee includes instruction and all course materials. Parking is free at the Ben Craig Center.
Are there any prerequisites to attend any of the classes?
There are no prerequisites.
Can you invoice my company?
Yes. We would be happy to invoice your company. Please make sure your purchase order number accompanies your registration.
Which credit cards do you accept?
MasterCard, Diners Club, Visa and American Express.
Can I apply these classes to an undergraduate or graduate degree?
Courses offered by Continuing Education do not offer academic credit so therefore can not be applied to an undergraduate or graduate degree program. Courses are approved for a variety of credits (see above).
Can I take courses without planning to complete the Certificate Program?
Yes. Any of the courses can be taken without enrolling it the certificate program.
Click here to view the 08-09 brochure that includes the Business Analysis programs (2 MB PDF).
Program & Registration Questions
For Program Specific Questions:
Please email BusinessAnalyst@uncc.edu or call 704-687-8799.
For Registration Questions:
Please call the Registration Center at 704-687-8900 or 1-877-741-0134 from 8:30 a.m. to 4:30 p.m., or email CEregistration@uncc.edu
704-687-8900 or send us an email.
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Continuing Education, Extension & Summer Programs
The University of North Carolina at Charlotte
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