This course is now full. Click here to add your name to the wait-list.
The Only University-Sponsored Professional Development Certificate Program.
Designed for EMS Directors, Supervisors, and Training Officers.
October 22, 2008 -- April 3, 2009
8:30 a.m. - 4:30 p.m.
UNC Charlotte Ben Craig Center
Fee: $1,550
THE MANAGEMENT INSTITUTE FOR EMS
The Only University-Sponsored Certificate Program for EMS Administrators
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Click here to see the 2007-2008 graduates of The Management Institute for EMS |
The Institute includes a vast range of professional development classes designed to enable you to develop and hone your skills to become more effective and competent in the role you play within your organization. Classes are designed so that what you learn can be directly transferred from the classroom to your work place. A range of instructional techniques such as a team-building adventure, role-playing, small group work and dialogue among participants will be implemented to enhance the classroom experience.
For more information, call 704-687-8925 or e-mail The EMS Management Institute.
Topics
Management/Leadership/Team Building
- Quality Leadership in EMS
- Team Consensus Building
- Making the Transition: Survival Skills for the New Manager
- Leadership Competencies for the 21st Century
- High Performance EMS
Communication/Interpersonal Skills
- Public and Media Relations
- Negotiation and Conflict Resolution
- Dealing with Difficult People
- Conducting Appraisal Meetings
People Skills
- Employee Recruitment/Retention
- Employee Motivation
- Coaching Skills
- How to Facilitate Effective Meetings
Personal Effectiveness
- Effective Writing Skills
- Time Management & Priority Setting
- Managing Change
- Budget Administration
- Presentation Skills
Special Topics
- Ethical Issues
- Legal Implications
- Safety and Risk Management
- Quality Improvement/Customer Service
- Multicultural Issues
- Dealing with Grief and Loss
- Survival Spanish for EMS Personnel
Certificate Requirements
In order to be awarded the EMS certificate, participants must have attended 85% of the instructional classes. Participants who attend 100% of the instructional hours will also earn 9.3 Continuing Education Units (CEUs). The CEUs awarded will be adjusted for those who do not attend all 93 clock hours of instruction. The attendance policy for the EMS Management Institute is highly enforced.
Program Outline/Dates/Location
The selected curriculum of the program includes 93 hours of training conducted in 15 days scheduled over six months from late October through April. A complete program agenda will be provided in the confirmation packet sent to registrants. Classes are scheduled to meet for full days on the following dates:
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October 22, 23, 24 (Wednesday, Thursday, Friday)
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December 3, 4, 5 (Wednesday, Thursday, Friday)
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January 8, 9 (Thursday, Friday)
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February 5, 6 (Thursday, Friday)
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March 4, 5, 6 (Wednesday, Thursday, Friday)
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April 2, 3 (Thursday, Friday)
Location
The Institute will be held at the UNC Charlotte Ben Craig Center. The Ben Craig Center is located at 8701 Mallard Creek Road, Charlotte, NC 28262. Directions, map, and parking information are sent with confirmation letters.
The Faculty consists of a team of UNC Charlotte professors, trainers, professionals from the private sector, government administrators, and EMS professionals. Many of our faculty have over fifteen years of experience in training EMS administrators.
Fee
The registration fee is $1,550. Included in the fee is a comprehensive notebook of course materials, framed Certificate of Completion, refreshment breaks, parking and one evening social. Meals and lodging are the participant's responsibility. A list of area hotels will be sent with your confirmation letter.
Tuition Assistance
Tuition assistance of $600* is available from the North Carolina Office of Emergency Medical Services (NCOEMS) for eligible EMS managers for the Management Institute. Those employed in North Carolina as an EMS Director, Shift Supervisor, Training Officer, or EMS Professional are eligible for this tuition subsidy. Participants are to complete the registration form. We will apply directly to the NC Office of EMS for the tuition assistance after successful completion of the certificate program. Agencies will then be reimbursed $600 of the $1,550 fee. Only 24 subsidies (limited to 3 per county) are available and they are awarded on a first-come, first-served basis. Agencies are asked to call Steve at 704-687-8925 if they are unsure whether they qualify for the subsidy.
*Tuition assistance is dependent on continued funding from NCOEMS.
Refund and Cancellation Policy
Cancellations received prior to 5:00 p.m. on October 8, 2008 will receive a full refund. Cancellations received after 5:00 p.m. on October 8, 2008, and before 5:00 p.m. on October 21, 2008, will receive a refund minus a $100 late cancellation charge. Substitutions will be accepted until October 21, 2008, at no additional charge. No refunds will be made for cancellations received after 5:00 p.m. on October 21, 2008, or for those who fail to attend the course.
UNC Charlotte reserves the right to substitute instructors, change the day a program meets, change the location of a program, or cancel programs due to insufficient enrollment or unforeseen events. If UNC Charlotte must cancel a program, participants will be given a full refund of the registration fee. The University is not responsible for non-refundable plane fares, hotel and car deposits, or any other expenses incurred by registrants in programs.
For questions, comments, or concerns about our refund and cancellation policies, or other matters related to this program, please contact UNC Charlotte Continuing Education by calling 704-687-8900 or by emailing CEregistration@uncc.edu.
This course is now full. Click here to add your name to the wait-list.
Confirmation
The course fees are payable in advance. Registration is not complete and will not be confirmed until we receive full payment or company billing information, which will be acknowledged with a receipt or company invoice, confirmation letter, map and parking information.
Accessibility
Reasonable and appropriate accommodations will be made available upon request for persons with disabilities. Accommodation requests must be specifically relayed at least two weeks prior to the start of the program. You must notify both the Office of Continuing Education and the UNC Charlotte Office of Disability Services with accommodation requests.
Continuing Education Contact: The Registration Center
Email: ceregistration@uncc.edu
Phone: 704-687-8900
Disability Services Contact: Kristin Kolin
Email: kjkolin@uncc.edu
Phone: 704-687-3136
When calling the Office of Disability Services, please indicate the continuing education course you are taking.
Equality of Opportunity
The University of North Carolina at Charlotte is committed to equality of educational opportunity and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, age, sexual orientation, or disability.
Questions?
For Program Specific Questions: Please email EMSMgmtInst@uncc.edu or call 704-687-8925.
For Registration Questions: Please call the Registration Center at 704-687-8900 or 1-877-741-0134 from 8:30 a.m. to 4:30 p.m., or email CEregistration@uncc.edu.
704-687-8900 or send us an email.
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