"I really believe in the programs at UNC Charlotte and have benefited so much. A colleague and I 'went live' with our new process improvements in April and it has been a major win for us and the company. The program really gave us the skills we needed to accomplish what we did."
Certificate Program
Attend one of our free Information Sessions
|
Take any of the courses without enrolling
in the certificate program.
Business Process Management is reshaping the ways successful organizations are developing competitive strategies and achieving operational excellence. Gain the skills you need to succeed in this new management era.
The combination of technical skills, people skills, political acumen, and strategic creativity needed to meet this challenge is not common. For this reason, the University of North Carolina at Charlotte has developed the Business Process Management Certificate Program, a comprehensive set of seminars that will help you and your company succeed. The Business Process Management Certificate Program is your first step toward developing these competencies that are so critical to the success of your organization and your career.
Business Process Management
Process improvement is an evolving art that has had a tremendous impact on organizations in all sectors over the last three decades.
The new challenge of Business Process Management is to minimize the cost of smaller, functional processes while simultaneously maximizing the value created by cross-functional “enterprise” processes. Companies that can strike this balance have a distinct competitive advantage that is difficult to copy.
The combination of technical skills, people skills, political acumen and strategic creativity needed to meet this challenge is not common. The Business Process Management Certificate Program delivers these competencies that are critical to you and your organization.
Message from the Program Director
Welcome
I am delighted to welcome you to our programs. Join local, regional and national working professionals who have taken our certificate programs and courses and hundreds of organizations that have sponsored employees. You may enroll in any of the courses without working towards a certificate. Our programs are designed for working professionals who want to increase their work credentials and accelerate their careers. I look forward to seeing you at UNC Charlotte Uptown where all day courses are held, or at the Ben Craig Center where the evening courses are held.
If you have any questions please feel free to contact me at 704-687-8799 or mpeterso@uncc.edu.
Mary Peterson
Director, Management Development Program
Continuing Education
The University of North Carolina at Charlotte
Business Process Management Certificate Program Requirements
To earn the Certificate in Business Process Management you must complete five courses:
Core Courses (take five or substitute one elective)
- Process Mapping and Analysis
- Enterprise Process Management
- Process Value Analysis
- Measuring and Improving Processes
- Advanced Process Mapping
- Business Process Management and the Balanced Scorecard
Elective Courses (select one)
- Building Effective Business Requirements
- Principles of Project Management OR
Project Management for IT and BAs
The Business Process Management Certificate Program is most appropriate for managers and professionals who are responsible for cross-functional performance. Members of performance improvement teams will also benefit from this program. The skills delivered in these courses can be applied in manufacturing, service, health care, and public sector organizations.
- Process owners, managers, engineers, and analysts
- Operations and/or administration managers or directors
- Project managers
- Human Resource professionals
- Financial managers or directors
- Directors of Quality or re-engineering
- Process improvement team leaders
Past Participating Organizations
The following is a list of past participating organizations from September 2007 – June 2008. Since fall 2002 we have had numerous organizations participate in this program.
| Allen Tate Company |
| Allstate Insurance Company |
| Bank of America |
| Barrday Corp. |
| Belk Inc. |
| Blum Inc. |
| Bonneville Power Administration |
| CA, Inc |
| Cardinal Logistics Management |
| Carolinas Healthcare System |
| Catawba Valley Medical Center |
| CBD |
| Celgard LLC |
| Center for Creative Leadership |
| Chemtrade Logistics |
| City of Charlotte |
| CMG |
| Compass Group USA, Inc. |
| Controls Southeast Inc |
| Duke Energy |
| Eminess Technologies, Inc |
| Erie Insurance Group |
| EPRI |
| ESRI |
| Forest Hill Church |
| Grass America |
| Husqvarna |
| iVision |
| Lance, Inc. |
| Lee County (FL) Courts |
| LendingTree, LLC |
| Levolor Home Fashions |
| Lowe's Companies, Inc. |
| Maxon Furniture Inc., MCR Dept |
| Mecklenburg County |
| Metso Power |
| MP International Service, Inc |
| Nancy A. Ridenhour, CDP |
| National Welders Supply Co. |
| North Highland |
| Northwest Airlines |
| PHI Corporation |
| Philip Morris USA |
| Piedmont Behavioral HealthCare |
| Piedmont Natural Gas |
| Politecnico di Milano |
| Pyrotek |
| Radio Systems Corporation |
| Rodgers Builders, Inc. |
| Sealing Agents |
| Signature Consulting |
| Sirona Dental Systems |
| Smith College |
| Sonic Automotive |
| Sonoco Products |
| Southeastern Packaging Company |
| Sprint Nextel |
| The Hartford |
| TIAA-CREF |
| Transamerica |
| Transamerica Reinsurance |
| UBS |
| UNC Charlotte |
| United Mortgage & Loan, LLC |
| US Postal Service |
| Wachovia |
| Wake Forest University |
| Windstream |
Comments from Recent Program Graduates
“Intrinsic order of presentation is excellent (i.e., course order). Consultant/instructors extremely knowledgeable and affable. Books/manuals and other materials are very practical for everyday usage in improving process and driving shareholder value.”
Richard Legrand
The Hartford
2008 Business Process Management Certificate Program Graduate
Thoroughly enjoyed the extensive experience by the presenters and their ability to easily share to all levels in the class.”
Kaira Boston
Process Engineer
Wachovia
2008 Business Process Management Certificate Program Graduate
“The Business Process Management Certificate Program has provided me with the knowledge and tools to analyze and improve the business processes in my organization. The instructors were excellent. All were very knowledgeable and engaging.”
David Jones
Director of Clinical Operations
Piedmont Behavioral Healthcare
2008 Business Process Management Certificate Program Graduate
“As a UNC Charlotte employee, these courses have been particularly relevant. I was pleased that some of the course instructors spoke about the public sector.”
Melanie Witherspoon
Business Officer for Facilities Management
UNC Charlotte
2008 Business Process Management Certificate Program Graduate
“Good suggestions provided on how to bring change and new ideas into the organization.”
Scott Brechtel
Buyer
UNC Charlotte
2008 Business Process Management Certificate Program Graduate
“Very good interaction in class. The information presented in class will help me to do my job better at the University.”
Tommy Earnhardt
Internal Auditor
UNC Charlotte
2008 Business Process Management Certificate Program Graduate
“The instructors bring a great deal of knowledge and varied experience to the classroom. Their ability to adapt the course material to their work experience is extremely valuable.”
Jonathan Tinker
Director, Inforce Administration
Transamerica Reinsurance
2008 Business Process Management Certificate Program Graduate
“All of the courses that I took as part of this certificate program I was able to take back to my work and incorporate directly into our work process. The notebooks and handouts have been very useful as reference material as I incorporate process management into our way of business.
John R. Mease
Duke Energy
2007 Business Process Management Certificate Program Graduate
“I have taken several process management courses and these courses rank up there with the best. The instructors, participants and tools were extremely useful and I have already begun to apply them. I can’t wait to use them more fully in my new role with a more process-centric organization.”
Petra Hinds Wilson
Officer, Process Improvement Consultant
Wachovia Bank N.A.
2008 Business Process Management Certificate Program Graduate
“I have found each class to be particularly useful in my line of work. As an operations manager, the applicability of business process tools is enormous.”
Jeanine Adams
Global Operations Manager, Coaching Services
Center for Creative Leadership
2007 Business Process Management Certificate Program Graduate
“This program has been extremely valuable to my work as a process designer. It has provided the basic approach and allowed me to see the bigger picture with how my job can impact my company as a whole. Many thanks to the instructors and staff for sharing their knowledge and time to help us be better at what we do.”
Brenda Carter
Supply Chain Process Designer
Lowe’s Companies
2007 Business Process Management Certificate Program Graduate
“The program is a must-have for project managers and business analysts. The ability to help project teams document and understand not only the processes but also the culture that impacts workflow is a fundamental leadership skill. Identifying and communicating process gaps and educating others about process value is critical to success in a global marketplace….”
Gina Pell
Process Analyst/Service Analyst
Allstate Insurance Company
2007 Business Process Management Certificate Program Graduate
Five courses are required to earn the certificate. In order to be awarded the certificate participants may miss no more than 2 instructional hours in a course. Make-up hours will not be granted.
Continuing Education Units (CEUs). Each course is assigned 1.1 CEUs for purposes of tracking your continuing education.
Professional Development Hours (PDHs) for engineers (see notes below). Each course is assigned 12 PDH credits.
Professional Development Units (PDUs) for project managers (see notes below). Each course is assigned 12 PDU credits.
Continuing Professional Education (CPEs) for accountants (see notes below). Each course is assigned 12 CPE credits.
Program Level: Basic
Prerequisite Knowledge: None
Teaching Method: Group-Live Lecture
NASBA Subject Area: See chart below
| Course | NASBA Subject Area |
| Process Mapping and Analysis | Management Advisory Services |
| Business Process Management and the Balanced Scorecard | Management Advisory Services |
| Process Value Analysis | Management Advisory Services |
| Advanced Process Mapping | Management Advisory Services |
| Measuring and Improving Processes | Management Advisory Services |
| Principles of Project Management | Management Advisory Services |
| Enterprise Process Management | Management Advisory Services |
| Project Management for IT and Business Analysts | Management Advisory Services |
| Building Effective Business Requirements | Management Advisory Services |
To receive CEU, PDH, PDU, or CPE credit, full participation is expected. Therefore, participants wishing to receive credit must sign in at the beginning of each day and after returning from lunch and be in attendance at the conclusion of each day. Participants who arrive late or leave a course early will have their credit hours adjusted accordingly.
Notes (referenced above) regarding PDHs, PDUs, CPEs
UNC Charlotte Continuing Education is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN, 37219-2417. Website: www.nasba.org
Programs are structured in accordance with the South Carolina Accountancy Board Regulation 1-17.
UNC Charlotte Continuing Education has been designated as a Continuing Professional Education Sponsor by the North Carolina Board of Examiners for Engineers and Surveyors. Registration and programs are administered by UNC Charlotte Continuing Education. Questions and comments regarding professional licensure or registered program sponsors may be addressed to:
- North Carolina Board of Examiners for Engineers and Surveyors, 4601 Six Forks Road, Suite 310 , Raleigh, North Carolina 27609. Telephone: (919) 791-2000 . Fax: (919) 791-2012. www.ncbels.org
- South Carolina Department of Labor, Licensing and Regulation Board of Registration for Professional Engineers and Land Surveyors, P.O. Box 11597, Columbia, SC 29211-1597. Telephone: (803) 896-4422.
All courses are approved for PDU credit by the Project Management Institute (PMI®). Registered Education Providers agree to abide by PMI-established operational and educational criteria, and are subject to random audits for quality assurance purposes. UNC Charlotte Continuing Education is a PMI Registered Education Provider. www.pmi.org
Project Management Institute Global Registered Education Provider
  |
Continuing Education, The University of North Carolina at Charlotte, is a Project Management Institute (PMI®) Global Registered Educational Provider (R.E.P.). Continuing Education at UNC Charlotte is committed to enhancing the ongoing professional development of PMI Members, PMI-certified Project Management Professionals (PMP®), and other project management stakeholders through appropriate project management learning activities and products. As a PMI R.E.P., Continuing Education at UNC Charlotte has agreed to abide by PMI-established operational and educational criteria, and is subject to random audits for quality assurance purposes.
PMI, PMP, PMBOK, and the PMI Registered Education Provider logo are registered marks of the Project Management Institute, Inc.
Participants who complete five courses will receive a framed certificate from the University of North Carolina at Charlotte. Continuing Education at the University of North Carolina at Charlotte maintains a record of your professional development.
Registration Fees and Discounts
Registration is available on the individual course pages. Each course is $995.
Registration Fee
Each course is $995.
Day Courses: Fee includes instruction, course materials, parking (201 North Tryon only), continental breakfast, lunch and afternoon refreshments.
Evening Courses: Held at The UNC Charlotte Ben Craig Center, the fee includes instruction and all course materials. Parking is free at the Ben Craig Center.
Registration Discounts
-
When 2 or more people from the same organization register for the same course (same date) at the same time, the first person is charged the full registration fee and all subsequent registrations will be charged a discounted fee of $845.
-
Individuals who complete the entire certificate program (5 courses) will be entitled to attend the final course at a discounted fee of $500. Individuals are entitled to the final course discounted fee only when all other course registration fees for a program are at the full price (or group discount).
Instructor Bios – Your Process Management Experts and Program Leaders
Bob Boehringer is the Vice President - Process Management for Orion Development Group. He has more than 20 years of experience helping professionals improve quality and productivity via the implementation of organization improvement methodologies (i.e. TQM, Team-Based Problem Solving, SPC, Process Reengineering). Mr. Boehringer is the architect of several of Orion's seminars, including Process Mapping. Process Mapping is the de facto standard of the industry, having been delivered to more than 20,000 professionals from both private and public sector organizations in the last decade. He consistently receives outstanding reviews from his students. Prior to becoming a consultant, Mr. Boehringer worked for DuPont, Shell Oil, Procter & Gamble and Pepsi-Cola. He has a B.S. in Mechanical Engineering from Cornell University and is a member of the American Society for Quality, Association for Quality and Participation and Institute of Industrial Engineers.
Amanda Dietz is a Process Management Advisor and the Business Analysis and Project Management Practice Leader for Orion Development Group. She has more than 25 years of experience in operations management, project management and process improvement. Before becoming a consultant, Ms. Dietz served in numerous senior leadership positions, overseeing operations, technology services and internal audit at InTuition, Inc. and Florida Federal Savings Bank. At InTuition, she received national attention as a semi-finalist in the USA Today/RIT Quality Service Award, based on process redesign efforts that yielded dramatic improvements in operational cycle time and customer service. Ms. Dietz earned her BS from Indiana University and MBA from the University of South Florida. She is a Certified Quality Manager (American Society for Quality).
Mike Parnitzke is a Process Improvement Consultant for Orion Development Group. He has more than 24 years of Fortune 500 corporate and consulting experience leading and facilitating business and project teams in their quest towards process excellence.
Mr. Parnitzke played a key leadership and project organizing role in numerous company critical project initiatives within the Pepsi-Cola company. For example, Mr. Parnitzke lead the design and full deployment of the now $1.5 billion sales revenue enterprise known as Pepsi “Tel-Sell”. Mike was also the headquarters leader of the Program Management Office (PMO) accountable for the new generation nation-wide Hand-Held Computer and Selling System implementation project.
Mr. Parnitzke, in his role as Senior Project Engineer, was also recognized as the facilitator of choice for key strategic project planning work within Pratt & Whitney Aircraft Division of United Technologies. Mike was also an internal project consultant, trainer and facilitator for all corporate-wide quality transformation initiatives.
Mike has recently led the Hagemeyer North America headquarters organization in the start-to-finish design and setup of a full enterprise Project Management Office (PMO). This new PMO brought discipline, consistency, and execution focus to the way the company plans and delivers its project work.
Mr. Parnitzke earned his Bachelor of Science (Aeronautical Engineering) at the University of Florida and his MBA (Aviation) at Embry-Riddle Aeronautical University.
Michael Petko has more than 25 years of practical experience in project management with a wide diversity of projects in manufacturing, chemical processing and information technology. His career also includes positions in senior operations and quality system management, as well as teaching experience at the undergraduate business school and professional levels. During the early part of his career he organized and coordinated teams to complete projects that included designing and manufacturing cryogenic gas separation facilities, implementing proprietary technologies for wastewater treatment and energy conservation, and executing multimillion-dollar fee-based and fixed-price contracts for Fortune 500 clients. Mr. Petko has led the operation of a mid-sized design-consulting firm including project management office responsibility for contract and project review for business case, profitability, schedule, resource and quality performance. He is a member of the Project Management Institute (PMI) and a founding member and VP Programs of PMI's Metrolina Chapter. Mr. Petko served as founding Chair of PMI’s Consulting Specific Interest Group. He has a Bachelor of Science degree in mechanical engineering from West Virginia University, an MBA from Xavier University and is certified by PMI® as a Project Management Professional.
Ralph Smith is the Vice-President – Strategic Services for Orion Development Group. He has personally supervised the performance improvement efforts in more than fifty organizations worldwide. Over the last decade, Mr. Smith has utilized this experience and expertise for a diverse group of clients, including Delta Air Lines, Texas Children’s Hospital, J.L. Clark, NYNEX, City of Tacoma, Evangelical Community Hospital, Crowley Foods and the Cobb County of Health. Prior to becoming a consultant, Mr. Smith was an internal quality resource for Kawneer Company, a manufacturer of architectural aluminum products. He coordinated the improvement efforts in 23 facilities throughout North America and Europe. Mr. Smith has a Masters degree in Operations Research from the Georgia Institute of Technology and a Bachelors degree in Mathematics and Statistics from the University of Georgia.
Susan Williams is the Vice President – Process-Based Organization for Orion Development Group. As a manager and consultant, she has more than 20 years of experience helping companies assess and improve organizational effectiveness.
In the corporate world, Ms. Williams helped Xerox integrate quality into its marketing, profit and leadership strategies. She helped Xerox successfully prepare for the Malcolm Baldrige National Quality Award and design its Leadership Through Quality Training.
As a trainer and consultant, Ms. Williams has been involved with successful process reengineering, quality improvement, and leadership development projects. Her customers in both the private and public sector have been inspired by her practical, experience-driven approach that delivers improved business results. Indeed, General Dynamics recognized Ms. Williams as “Supplier of the Year” for her design and delivery of their Total Quality Management and Process Action Team training programs. She consistently receives outstanding review from seminar participants.
Ms. Williams received her undergraduate degree in Psychology from the University of Connecticut and her M.A. in Organization Development from Loyola University.
Alice Wilken is a process and project management advisor for Orion Development Group. She has more than 15 years of experience providing consulting services in quality, project and business process management. Ms. Wilken has taught process mapping, analysis and improvement techniques for corporate clients, including BAE Systems, BankUnited, Akzo Nobel, Qwest Telecommunications, Wyeth Bio-Pharma, Jacksonville Electric Authority, CNA Insurance, and the Texas Department of Insurance. She also teaches Orion's suite of project management seminars. Ms. Wilken has been certified by ASQ as a Quality Auditor. She holds a B.A. from the University of Northern Iowa and an M.A. in Organizational Management from The George Washington University.
FAQs for Business Process Management
What kinds of credit are available for this program?
PDH – Professional Development Hours – This credit is for Professional Engineers (PEs).
CPE – Continuing Professional Education – This credit is for Accountants (CPAs)
PDU – Professional Development Units – This credit is for Project Managers or those interested in pursuing the PMP designation.
CEU – Continuing Education Units – Every participant qualifies to receive this type of credit if no other type is requested.
Do you have to finish the certificate program in a particular amount of time?
Participants are encouraged to complete the program within 2 years. The certificate program can be completed in the fall or in the spring of each year.
Is there a registration deadline?
While there is no specific registration deadline, we encourage people to register at least two weeks prior to the start date of a course. If you register less than two weeks prior to the start of a course, please call 704-687-8900 or 1-877-741-0134 to inquire about availability of space.
Where are the courses held? Where do I park?
Day courses are held at UNC Charlotte Uptown located on the 3rd floor of the Mint Museum of Craft + Design at 220 North Tryon Street. Please park in the 201 North Tryon Garage – entrances to the parking deck are on 6th Street and Church Street.
Evening courses are held at the Ben Craig Center located at 8701 Mallard Creek Road, Charlotte, NC 28262; there is no fee to park at the Ben Craig Center.
A full confirmation packet, including a map with directions, will be sent to you upon registration.
How much do courses cost?
Please see the ‘descriptions/dates/fees’ section of this page for a detailed breakdown of the cost of each course.
Do you offer discounts on registration fees?
Yes. When 2 or more people from the same organization register at the same time for the same course (same date), the first person will be charged the full registration fee; all subsequent registrations will be entitled to a discounted fee of $845.
The final course required to complete the entire certificate program is at a discounted fee of $500.
Is financial aid available?
These classes do not qualify for federal financial aid because they do not offer academic credit. We are more than happy to supply you with any detailed information regarding the classes or certificate program if you choose to pursue some kind of financial assistance.
What does the registration fee include?
Day Courses: Your registration fee includes instruction, course materials, parking (201 North Tryon only), continental breakfast, lunch and afternoon refreshments.
Evening Courses: Your registration fee includes instruction and all course materials. Parking is free at the Ben Craig Center.
Are there any prerequisites to attend any of the classes?
There are no prerequisites.
Can you invoice my company?
Yes. We would be happy to invoice your company. Please make sure your purchase order number accompanies your registration.
Which credit cards do you accept?
MasterCard, Diners Club, Visa, and American Express.
Can I apply these classes to an undergraduate or graduate degree?
Courses offered by Continuing Education do not offer academic credit so therefore can not be applied to an undergraduate or graduate degree program. Courses are approved for a variety of credits (see above).
Click here to view the 08-09 brochure that includes the Business Process Management programs (2 MB PDF).
Program & Registration Questions
For Program Specific Questions:
Please email ProcMgmt@uncc.edu or call 704-687-8746.
For Registration Questions:
Please call the Registration Center at 704-687-8900 or 1-877-741-0134 from 8:30 a.m. to 4:30 p.m., or email CEregistration@uncc.edu
704-687-8900 or send us an email.
The Office of Continuing Education is a part of
Continuing Education, Extension & Summer Programs
The University of North Carolina at Charlotte
This site is maintained by
The Office of Continuing Education